Frequently Asked Questions
Do you have more questions? Contact Us.
How do I book my tour with El Cocuy Travel?
Through our website, you will find a variety of experiences and destinations. Simply choose the one that interests you and proceed to make your reservation using the travel calendar. You will be able to make your online payment without any difficulty.
What happens if I need to make changes to my reservation?
Contact us through the WhatsApp button located in the bottom‑right corner of the website to get in touch with us. One of our advisors will assist you with modifying your reservation.
Will I receive support during my trip?
At all times, you will be accompanied by a specialized travel guide who will lead you through the most spectacular attractions of El Cocuy. This person will provide support and resolve all your questions throughout your trip.
Is it safe to travel to Cocuy?
The municipality of El Cocuy and its surrounding areas are very safe. It is an established international destination with tourism activity for many years. Therefore, you will not encounter any issues during your trip.
.
How secure are online payments?
Our online payments are backed by the largest bank in the country: Bancolombia. They are completely secure, and you will not have any issues when making your credit card payment. El Cocuy Travel will never have access to your credit card information, as the entire process is carried out through Bancolombia’s banking system (Wompi).
Not sure which tour is right for you?
We are here to help.
Chat with Us
Chat with us through WhatsApp and get immediate support from one of our advisors.
Write Us
Write to us now through our contact form to result your concerns about your trip.
Call Us
If you prefer to call us, click on the link below to speak directly with an advisor.